Frequently Asked Questions (FAQ)

Orders & Production

Are your pieces made to order?

Yes. Every Retórica piece is custom made, handcrafted, and created specifically for you once your order is placed.

How long does production take?

Production times vary depending on the piece, but most orders are completed within our standard 2–4 week timeframe. If you need a more precise estimate for your specific piece, feel free to reach out and we’ll be happy to assist.

Cancellations

Can I cancel my order?

You may cancel your order before production begins at no cost.

What if production has already started?

Once production has begun, cancellations are still possible, but a 15% cancellation fee will apply to cover materials and labor already invested.

Returns & Refunds

Do you accept returns?

Because each piece is made to order, we do not offer full refunds once production has started.

Do you offer refunds for custom pieces?

Custom and made‑to‑order pieces are not eligible for full refunds. Cancellations after production begins are subject to a 15% fee.

Exchanges & Defects

What if my item arrives damaged or defective?

In the rare case that you receive a defective item, contact us within 14 days of delivery. We will review the issue and arrange a repair, replacement, or return shipping at no cost to you.

What is not considered a defect?

Damage caused by normal wear and tear, accidental impact, improper handling, or exposure to chemicals or extreme conditions is not covered.

Repairs

Do you offer repairs?

Yes. If your piece becomes damaged over time, it may still be repairable. Repair costs depend on the condition of the item and the work required. We’re happy to assess your piece and provide a quote.

Jewelry Care

How do I care for my jewelry?

To keep your piece looking its best, we recommend avoiding:

• Impact or pressure
• Moisture and humidity
• Harsh chemicals (including perfumes, lotions, and cleaning products
• Extreme temperatures

Proper care helps ensure long‑term wear and beauty.

Shipping

Who pays for return shipping?

For defective items approved for review, we cover return shipping. For cancellations or non‑defect exchanges (when applicable), the client is responsible for return shipping costs.

Need Help?

How can I contact you

If you have any questions or concerns, we’re always here to help. You can reach us anytime at retorica.jewelry@gmail.com or through our contact form on the website. We’ll get back to you as soon as possible.