Refund policy

All Retórica pieces are custom made, handcrafted, and created upon order specifically for you. Because each piece is made to order, we do not offer full refunds once production has begun.

If you need to cancel your order, you may do so before production starts. Once production has begun, a 15% cancellation fee will apply to cover materials and labor, and the remaining balance will be refunded to your original payment method.

In the rare case that you receive a defective item, please contact us within 14 days of delivery. We will review the issue and arrange repair, replacement, or return shipping to our workshop at no cost to you.

Please note that damage resulting from normal wear and tear, accidental impact, improper handling, or exposure to chemicals or extreme conditions is not covered.

All of our jewelry is carefully crafted using high quality materials designed for long-term wear when properly cared for. We always recommend treating your piece with care avoiding impact, moisture, harsh chemicals, and extreme temperatures.

If your piece becomes damaged over time, it may still be repairable. Repair costs will depend on the condition of the item and the work required.

If you have any questions or concerns, we’re always here to help, please don’t hesitate to reach out.